Thursday, March 21, 2013

Week 3: Setting up an Online Learning Experience

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Setting up an online learning experience involves several different areas of consideration including technology, communication, expectations and learning goals, and strategies for beginning the course.  First, it is important to understand the technologies available to choose the most appropriate technology for the course and the learning goals. Boettcher & Conrad (2010) suggest that the instructor not try to use every technology tool available in the first course they teach. While this is good advice, it is still necessary for instructors to have knowledge of the different technologies available to be able to choose the most effective one. According to Boettcher & Conrad (2010), One of the events in the first part of the course includes the establishment of the tools for the online environment so that the “learners know how to use the applications and tools that are required or know how to access the help that they might need” (p. 53).

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It is imperative that learners can navigate the interface and be able to accomplish basic tasks such as finding online course material (syllabus, course schedule, help documents, contact information, learning resources, etc.), being able to participate in the initial community building activities such as an online icebreaker, and participating in the first few assignments. Therefore, instructors must choose a CMS (course management system) and accompanying tools and applications early, before the course begins (Boettcher & Conrad, 2010). This ensures the learner course will be ready to go and the learner will have a smooth beginning to the course.

Second, communicating clear expectations is important for several reasons. First, establishing a consistent and reliable form of communication (email, chat, phone, etc.) between instructor and students is essential. Second, the course documents explaining course goals, learning objectives and other expectations should be easily accessible, well-prepared, detailed, and clear.  Instructors should take the time to develop quality questions and effective assessment rubrics and scales so there will be no ambiguity in the grading process (Boettcher & Conrad, 2010).

Finally, strategies for beginning a course should include establishing presence, including social presence, cognitive presence, and teaching presence. Instructors should take the time to design successful strategies that focus on these to ensure an effective course beginning. For example, instructors should design an ice-breaker that establishes the learning community and social presence. Instructors should provide opportunities for students to consider the learning goals for the course and reflect on their experience with the course content. Instructors should establish a presence as an “equal player” in the online community and make personal connections with student to avoid “cookie cutter” experiences (Laureate Education, Inc., n.d.).

Launching a successful online learning environment is very different from launching an online learning environment. One way instructors can be sure they have designed a successful environment is to use quality standards. The Quality Matters Institute has a useful check list that will address eight key elements of online courses (Boettcher & Conrad, 2010). These guidelines and standards provide instructors with an effective guide to launching a successful online learning environment.

Quality Matters

References:

Boettcher, J. V., & Conrad, R. (2010). The online teaching survival guide: Simple and practical pedagogical tips. San Francisco, CA: Jossey-Bass.

Laureate Education, Inc. (Producer). (n.d.) Launching the online learning experience [Video podcast]. Retrieved from: https://class.waldenu.edu/webapps/portal/frameset.jsp?tab_tab_group_id=_2_1&url=%2Fwebapps%2Fblackboard%2Fexecute%2Flauncher%3Ftype%3DCourse%26id%3D_2652196_1%26url%3D

10 comments:

  1. I appreciate your notes about the three types of presence for instructors and the ability of online teachers to create an individualized learning experience for students.

    What are your thoughts on ensuring students have a positive experience with the required technology?

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    1. Melissa,

      Thanks for the response and great question! There are many issues to consider to ensure students have a positive experience with the technology. One of the first is to be sure the teacher understands and feels comfortable enough with the technology to provide support or guidance for students that are struggling. You probably understand this more than I do with your experience as an online teacher in the past. I'm sure instructors spend at least some of their time helping students through the technology in addition to facilitating the actual content of the course. According to Boettcher and Conrad (2010), one of the essential elements of an online course include a “troubleshooting” or “support” section in the syllabus or elsewhere in the course navigation. This can reduce the panic or “I give up” attitude at the beginning of a course.

      - James

      Boettcher, J. V., & Conrad, R. (2010). The online teaching survival guide: Simple and practical pedagogical tips. San Francisco, CA: Jossey-Bass.

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  2. Very nice post James; I like your conclusion about the importance of running online courses successfully. Another consideration that the instructor should plan for are the resources available for students; instructors should ensure the use of variety of resources that are easy accessible to all students (Simonson, Smaldino, Albright, & Zvacek, 2012). Boettcher and Conrad (2010) explained that part of the valuable preparation for online courses is the development of recommended and required resources which comes under the teaching presence category (Boettcher & Conrad, 2010). Simonson et al. (2012) explained that students learning online want “materials that are useful, active and interesting” (p. 176). I like the variety of resources that we get through our courses at Walden University; the use of textbooks, videos and articles.
    Dalia

    References:
    Boettcher, J. V., & Conrad, R. (2010). The online teaching survival guide: Simple and practical pedagogical tips. San Francisco, CA: Jossey-Bass.
    Simonson, M., Smaldino, S., Albright, M., & Zvacek, S. (2012). Teaching and learning at a distance: Foundations of distance education (5th ed.). Boston, MA: Pearson.

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    1. Thanks, Dalia! I agree with your comment about the Walden courses and the variety of resources we have access to. The Walden University Library online is amazing! I remember the many visits to the university library building in my undergraduate and spending hours walking the stacks looking for that one journal article in that one volume that was misplaced or recently returned and not shelved yet. Times have changed and the access to resources through online libraries is amazing! Think of where we'll be in 10-20 years!

      - James

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  3. James,
    Your information on the Quality Matters Rubric inspired me to search for one that is free to use. The Quality Matters Rubric from the Quality Matters Institute is an effective guideline for the online course, but is domain owned. There are eight standards which when combined provide an outline for a quality online educational program:
    • Course overview and introduction
    • Learning objectives and outcomes
    • Assessment and measurement
    • Resource and materials
    • Learner interaction
    • Course technology
    • Learner support
    • Accessibility
    Another complete pdf rubric can be found at FY 05/06 Quality Matters Rubric (Boettcher & Conrad, 2010). While there is the Quality Matters Institute Program web site designed to work with online instructors, and I would recommend researching it as well, their rubric is domain owned as the company trains and certifies online courses. The rubric at FY 05/06 is Peer Course Review rubric which provides a detailed outline of standards with checkpoints and a notes section.
    Teresa DeArk
    References
    Boettcher, J. V., & Conrad, R. (2010). The online teaching survival guide: Simple and practical pedagogical tips. San Francisco, CA: Jossey-Bass.
    Quality Matters Program | . (n.d.). Quality Matters Program | . Retrieved March 24, 2013, from http://www.qmprogram.org/

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    1. Teresa:

      Great idea to search for free rubrics and thanks for providing those resources!

      - James

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  4. James, thank you for including the link to the QM checklist. Also, you allude to an interesting aspect of communicating and collaborating online with your list of various types of “presence.” Without benefit of visible body language to infer intent, the online “tone” of communication is especially important in conveying the message.

    Celeste Fenton

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    1. Thanks, Dr. Fenton. I'm afraid the lack of visible body language is one of my biggest challenges in online communication. I'm always open to learning better ways to communicate exactly what I'm talking about!

      - James

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  5. Hi James.
    I agree with your comment that its necessary for instructors to have knowledge of the different technologies available to be able to choose the most effective one. Being able to facilitate an online course entails the quality of instruction and incorporating materials and tools that will align with the goals and objectives of the course. According to edudemic (2012), "one of the most important things to remember about teaching a successful course online is that content quality counts, perhaps even more so than it does in the traditional classroom environment. Course materials need to be of the highest quality to avoid confusion and to ensure that students have access to the best resources.

    References:
    edudemic (2012). 20+ Tips from the most effective online teachers. Retrieved from: http://edudemic.com/2012/10/20-tips-effective-online-teachers/.

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    1. Carmen,

      That's a great quote about the content quality. I think you're right, content quality is much more important online. When I compare it to my music classes, if I choose a song that doesn't quite work in the traditional classroom, the lesson may bomb, but then it's over or I've recovered by moving on to an unplanned part of the lesson. In an online environment, teachers don't have that luxury. The resource is there for the class, and there's a detailed record of how it went. So, the resource had better be "of the highest quality" as you said. Thanks for the response!

      - James

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